FAQ

Can you tell me more about fascinating the artwork around the VVC?

These creative pieces of art are from the children’s book “Flawed Dogs”.  We hope you enjoy each witty excerpt as much as we do.  Feel free to pick your favorite, we all have!

Photo Jul 03, 1 16 25 PM

 

Do greyhound puppies exist?

They do not.  They pop out of the ground like a potato.  Fully grown, ready to go!

 

Greyhound puppy, a chihuahua?  My bet is on Italian Greyhound!

Do you accept pet insurance?

We do accept pet insurance.Β  The doctor’s will fill out any paperwork pertaining to the current issue that your pet is seen for.Β  The acceptance or decline of a claim will be at the discretion of the insurance company.

How can I make an appointment?

To schedule an appointment, please call the office.  716-646-4023

You can also schedule wellness appointments through our pet app, PetDesk!

How can I refill my pet’s medication?

Medications are refilled by calling in a request to the office.  The doctors will then approve the request.

You can also order medications through our pet app, PetDesk!

 

 

 

You can also order medications through our online pharmacy, Vets First Choice.  Medications and food can be delivered right to your door.  You can receive an email script directly from the veterinarian (please be sure your email is up to date in our hospital system) or you can place the order yourself online.  Once a script has been requested, your veterinarian can approve the request. 

How did the Village Veterinary Clinic of Hamburg get to be so freaking awesome?

Well, it stems from the fact that we, meaning every single team member employed here, sincerely care about the service we provide animals and their owners.Β  We’re also a prideful and dedicated bunch having high, self-imposed standards of excellence that need to be met professionally, otherwise we would all be sad and being sad stinks.

What if I have an emergency?

If you feel your pet is having an emergency and your regular veterinarian is not available, please feel free to call the clinic and we can direct you.  You may also bring any patient in if needed (although calling ahead is preferred). 

The Village Veterinary Clinic of Hamburg is now accepting emergency patients (the only day we close is Christmas Day). 

We have a doctor available for emergencies Monday-Saturday 8am-11pm and Sunday 8am-6pm.  Licensed veterinary technicians are available 24/7 for phone support and patient monitoring.

If you would like to know more about our emergency services, click here.

What if I need to check my email while getting a coffee in the waiting room?

Our clients will get free wi-fi access at the clinic.  They also get to enjoy a nice piping hot cup of coffee from our Keurig.  Water and candy are also available to those who need it!

What is care credit?

Care credit is a credit card that clients can apply for to pay for veterinary services and other medical services.  All rules and regulations are decided by the Care Credit company.

If you would like more information about this service, please click here.

When was the first appearance of Spider-Man in comic books?

Excellent question.  That was in August 1962.  The comic book was “Amazing Fantasy”, issue #15.  If you come across a copy at a garage sale for $2.00, I would encourage you to buy it.