Online Pharmacy

PLEASE ALLOW 1-2 BUSINESS DAYS FOR PRESCRIPTION APPROVAL

Thank you for choosing Covetrus (formerly Vets First Choice)! 

How would you like your pets medications and food delivered right to your door?  It’s possible with a simple click of the mouse!

If you have any questions about the pharmacy or placing your order the customer service number, email or live chat is set and ready to go on the upper right-hand corner on the Covetrus (formerly Vets First Choice Store page).  You can also call the Village Veterinary Clinic of Hamburg and we can help guide you! 

Covertus (formerly Vets First Choice) phone number: 888-606-3336, they also offer “live chat” and email communication options

Village Veterinary Clinic of Hamburg phone number: 716-646-4023

Need help?

Did you receive an email script from one of our veterinarians?

  • In the email you received from us, toward the bottom, click on the “Place My Order” button. This will take you directly to our Covetrus/Vets First Choice store. 
  • If this is their first time placing an order, you will need to create an account prior to filling your pet’s script.
  • You will need to enter your first name, last name, phone number (can choose if you would like to receive text message notifications and special offers). Select your veterinarian- it will be the veterinarians from the VVC.
  • Create a password.
  • Once created it will take you to your account. From here you can manage your account.  
    • Autoship orders: this will automatically ship your order at a specific time interval, it will also be a discount on your order.  You can also just choose a one-time ship at any time.  
    • Manage your refills: this is where you will refill your pet’s medications if you do not have them on autoship.  
    • Manage your pets: you can add or delete any pets in your family.
    • Account settings: manage address or credit cards.
  • In the account section, go to the “Veterinarian Recommendations” tab. This is where the script will be from your veterinarian.  You will just continue to place in your cart and “check out”.  

If you would like to purchase a medication, food, or product without an email script… here are instructions:

  • Go to Village Veterinary Clinic of Hamburg Online Pharmacy
  • Search for the medication, food, product they wish to purchase in the search bar at the top.  
  • If applicable, select the dosage, quantity/supply (example do you want a 30 day supply of your medication), the flavor of your product.  
  • Select if you want to purchase your product “one time only” or “autoship”
  • Add to cart
  • You must then sign into your account in order to make your purchase. If you are a returning customer, go to your cart and “check out”.
  • If you are a new customer, you will need to create an account
    • If this is your first time placing an order, they need to create an account prior to your purchase.
    • You will need to enter your first name, last name, phone number (can choose if you would like to receive text message notifications and special offers). Select your veterinarian- it will be the veterinarians from the VVC.
    • Create a password.
    • Once created it will take you to your account. From here you can manage your account.  
      • Autoship orders: this will automatically ship your order at a specific time interval, it will also be a discount on your order.  You can also just choose a one-time ship at any time.  
      • Manage your refills: this is where you will refill your pet’s medications if you do not have them on autoship.  
      • Manage your pets: you can add or delete any pets in your family.
      • Account settings: manage address or credit cards.
  • Once your account has been created and you are signed in you can go to your “cart” and complete your order and “check out”.